Privacy Policy

Car Claims, trading style of Motor Accident Group Ltd, takes privacy and confidentiality very serious. We comply with the GDPR and all related data protection legislation. This policy explains how we use your personal information.

By visiting our website and/or submitting information to us, you consent to us using your information in accordance with this policy.

Our Privacy Policy applies to the personal data that Car Claims collects and uses. References in this Privacy Policy to “Car Claims”, “we”, “us” or “our” means Motor Accident Group Ltd. We generally control the ways your personal data is collected and the purposes for which your personal data are used by Car Claims and are the “data controller” or “data controller in common” for the purposes of the GDPR.

When using the term “personal data” in our Privacy Policy, we mean information that relates to you. Your personal data may include for example your name, your contact details, information relating to your motor vehicle.

We may also receive your personal data from our contracted business partners.

About Us

Motor Accident Group Ltd is a Claim Management Company authorised and regulated by the Financial Conduct Authority.

OUR PRIVACY PROMISE

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes. We promise that we’ll tell you how we use your data. We’ll make sure we collect and store your data securely.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We will only collect sufficient information from you in order to be able to process your claim on your behalf. In most circumstances we are contractually bound by our requirements as your nominated claims handler as specified by either your broker or insurer. The information we may collect could include the following: your name, address, contact details, date of birth, details of the circumstances of the claim or incident and any damage or loss suffered by you.

WHO IS COLLECTING IT?

Motor Accident Group Ltd will collect information from you. We will only collect sufficient information to provide you with services that we are contracted to provide or additional services that you give your consent to.

HOW IS IT COLLECTED?

Information is collected through our claims notification process. This can be electronically or manually. Information is also received from our contracted business partners to enable fulfilment of motor claims.

WHERE DO WE STORE YOUR INFORMATION?

All which is provided to us is stored on secure servers. Access to this data centre is restricted and we employ appropriate security measures to protect your information stored on our servers.

WHO DO WE SHARE YOUR INFORMATION WITH?

In order to fulfil both our contractual obligations and our obligations to you, we will share information with business, partners, suppliers and sub-contractors for the performance of any contract we enter into with you or them. We will not share your personal information with any third party for marketing purposes without your consent.

HOW LONG DO WE KEEP IT FOR?

We will keep your information for six years after your claim has completed. If for any reason we do not provide you with services, we will delete your personal information from our records.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We will use information to enable us to decide if we can provide services to you and:

The administration and management of your claim.
To provide services ancillary to your claim, for example, car replacement hire, vehicle repair, insurance products and legal services.
To comply with any laws or regulations.
We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy.

In the course of providing our services to you, we may need to communicate your personal information to parties involved in your claim including but not limited to:

Vehicle rental companies for the purpose of obtaining a replacement car.
Insurance underwriters for the purpose of assessing and validating your claim or to enable them to provide cover under an insurance policy.
Insurance companies/brokers who referred your claim to us for the purpose of complying with our contractual obligations regarding details of the claim we process.
Repairers and/or engineers to ensure your vehicle is appropriately appraised and repaired.

In dealing with your claim, we may also transfer your information to organisations providing us with support and administrative services for the more efficient processing of your claim. Your details will be processed in each case in strict confidence and we have set up adequate measures to ensure that your privacy is protected when transferring your data to third parties for the purposes of providing our services to you. Unfortunately the transmission of data over the internet is never completely secure.

ELECTRONIC INFORMATION

Some information about website users is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. The process does not, however, identify any individual persons using the site. We do not collect cookies.

ACCESS TO YOUR INFORMATION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Michael Taylor, Motor Accident Group Ltd, Athena House, 612 – 616 Wimborne Road, Bournemouth, BH9 2EN

You have a right to ask us to correct or remove information you think is inaccurate.

Our website may contain links to and from the websites of business partners and suppliers or other third party firms’. Please note that we do not accept any responsibility for the use of your information once it leaves our website domain nor the content of any third party website. The use of personal information on any website you choose to access will contain its own privacy policy that governs how they use your personal information.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last reviewed on 10^th February 2020.

HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you:

-By email at admin@instant-legal.uk

-Or write to us at: Michael Taylor, Motor Accident Group Ltd, Athena House, 612 – 616 Wimborne Road, Bournemouth, BH9 2EN

Car Claims is a trading style of Motor Accident Group Ltd, registered in England and Wales, Company registration number 10695434 Registered Office : 707b Wimborne Road, Moordown, Bournemouth, BH9 2AU

VAT registration number 303 2274 50

Motor Accident Group Ltd is regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities under Firm Registration Number 838905.

We refer personal injury claims o a panel of specialist personal injury lawyers who will see your claim through to conclusion. We do not charge you a fee for referring you to our panel of specialist personal injury lawyers; we receive a monthly marketing fee from the specialist personal injury lawyers we refer you to. This marketing fee is not passed on to you and does not impact the way a lawyer will handle your claim.